Requests for warranty replacements, returns and exchanges made after 30 days will not be honored. A shipping and handling fee will be charged to deliver the exchange disc.Ĭontact HERE within 30 days after the shipping date noted on the packing slip. Partial returns of map sets will not be accepted.Įxchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. If your order included discounted products, the refund will be given on the lower-priced product. Returns: Your credit card account will be credited for the price of the Map Data disc.
NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein. No partial refunds will be given on map subscriptions. Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. Delivery is dependent on stock availability and receipt of payment or credit card authorization.
United States Ground shipping also includes delivery to P.O. Delivery time is based on business days and whether or not your order was received before 3 p.m. We offer SmartPost, 2-day, and overnight service. Note: If you place an order on the weekend, it will be shipped the next business day.Īll HERE maps are delivered by couriers with tracking services. Delivery time depends upon the shipping method you select. Pacific Standard Time will be processed and shipped that same day. On business days, orders placed by 11:30 a.m. (There is no letter 'O' - 0 will always be a number) View more Your VIN # can also be found a) at the base of your vehicle's windshield b) on your vehicle's registration c) on the email/letter you received about your map update Always begins with 'ST.' Some have an 'X' at the end Please note as you enter the information: You will input some of this info in the next page once you add the product to 'Cart'
Take a picture of this screen and/or write down the info exactly as it appears You will see a screen with your Database, Device ID and VIN. Select SYSTEM/DEVICE INFORMATION on the navigation screen Select SYSTEM SETTINGS on the navigation screenĥ. Turn on ignition and allow navigation system to complete the start-up sequenceģ. Please follow the steps outlined below:ġ. You will be able to locate the numbers from a single location. If you enter incorrect data you will receive the wrong product. Do not use a Database version from a previous purchase. Your navigation system Device ID, Database Version Number and Vehicle Identification Number (VIN) are needed in order to purchase this map update.
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